At ACCA Connect, we strive to provide high-quality educational services and a seamless learning experience. Before purchasing any course, Mock Marathon, mentorship program, or other educational service, please carefully read our Cancellation & Refund Policy.

By purchasing any service from ACCA Connect, you agree to the terms outlined below.

1. Nature of Our Services

ACCA Connect primarily provides digital educational services, including but not limited to:

ACCA Live Classes
Recorded Courses
Mock Marathon Programmes
Mock Paper Evaluations
One-to-One Mentoring Sessions
Study Materials and Notes
Assignments and Assessments
Other online educational resources

As these services involve immediate access to digital content and reserved academic resources, refunds are subject to the conditions below.

2. Cancellation by the Student

Students may cancel their registration at any time by contacting the ACCA Connect support team.

However, cancellation of a registration does not automatically entitle the student to a refund.

3. Refund Policy

Unless expressly stated otherwise for a particular programme or promotional offer:

All course fees, Mock Marathon registrations, mentorship fees, and other educational service fees are non-refundable.
Once access to the platform, course materials, recorded sessions, live classes, mock papers, study resources, or any digital content has been provided, no refund will be issued.
Failure to attend live classes, mentoring sessions, evaluations, or scheduled meetings does not qualify for a refund.
Dissatisfaction due to personal preferences, changes in study plans, examination postponement, scheduling conflicts, or inability to complete the course does not constitute grounds for a refund.

4. Exceptional Refunds

Refund requests may be considered only in exceptional circumstances, including:

Duplicate payments made for the same service.
Incorrect payment amount charged due to a technical error.
A payment processed successfully but the purchased service was not activated due to a verified technical issue that ACCA Connect is unable to resolve.

Any approved refund will be processed using the original payment method wherever reasonably possible.

The decision of ACCA Connect regarding refund requests shall be final.

5. Course Transfers

Course registrations, Mock Marathon enrolments, and purchased services are personal to the registered student.

Registrations cannot be:

Transferred to another individual.
Sold or reassigned.
Exchanged for another student.

Requests to transfer a registration to a different ACCA exam session or batch may be considered at ACCA Connect's sole discretion and may be subject to administrative charges or additional eligibility conditions.

6. Rescheduling

Where applicable, ACCA Connect may reschedule:

Live classes
Mock evaluations
Mentoring sessions
Group discussions
Academic support sessions

due to tutor availability, operational requirements, public holidays, or unforeseen circumstances.

Such rescheduling shall not entitle students to a refund.

7. Cancellation by ACCA Connect

ACCA Connect reserves the right to:

Cancel a course or programme.
Postpone a batch.
Change faculty members.
Modify schedules.
Merge batches where necessary.

If a programme is cancelled by ACCA Connect before it commences and no suitable alternative is offered, students may be eligible for a full or partial refund at ACCA Connect's discretion.

8. Promotional Offers

Courses or services purchased under:

Discount offers
Scholarship programmes
Coupon codes
Limited-time promotions
Special pricing campaigns

may have separate refund conditions. Where applicable, those conditions shall prevail over this policy.

9. Chargebacks

Students are encouraged to contact ACCA Connect before initiating a payment dispute or chargeback with their bank or payment provider.

Initiating fraudulent or unjustified chargebacks after receiving access to educational services may result in:

Suspension of platform access.
Termination of the student account.
Recovery proceedings where permitted by law.

10. Processing of Approved Refunds

Where a refund has been approved, ACCA Connect will endeavour to process it within 7–14 business days, subject to payment gateway and banking timelines.

Actual credit timelines may vary depending on the payment method used.

11. Contact for Cancellation & Refund Requests

All cancellation and refund requests must be submitted through the official ACCA Connect support channels.

When contacting us, please include:

Full Name
Registered Email Address
Registered Mobile Number
Order or Transaction ID
Course or Service Purchased
Reason for the Request

Providing complete information will help us process your request more efficiently.

12. Changes to this Policy

ACCA Connect reserves the right to modify or update this Cancellation & Refund Policy at any time.

Any revisions will be published on this page with the updated "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the revised policy.

This policy is balanced and protects both your business and your students. It clearly states that digital educational services are generally non-refundable, while still allowing flexibility for genuine issues such as duplicate payments, technical errors, or programme cancellations initiated by ACCA Connect.

Cancellation and Refund Policy