At ACCA Connect, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, register for our courses, participate in our Mock Marathon, or access any of our educational services.

By accessing or using ACCA Connect, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full Name
Email Address
Mobile Number
Country and City
Date of Birth (where required)
ACCA Registration Number (if applicable)
Educational Information
Profile Photograph (optional)

Account Information

Login credentials
Account preferences
Course enrolments
Mock registrations
Learning progress
Assignment and mock submissions

Payment Information

Payments made through third-party payment gateways are processed securely by those providers.

ACCA Connect does not store your complete debit card, credit card, banking credentials, UPI PIN, or other sensitive payment information on its servers.

Technical Information

When you use our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on the platform
Website usage analytics
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Create and manage your account
Deliver courses and educational services
Register you for Mock Marathon examinations
Evaluate mock papers and provide feedback
Schedule mentoring sessions and support calls
Send important announcements and reminders
Process payments and issue invoices
Improve our website and learning platform
Respond to enquiries and customer support requests
Prevent fraud and maintain platform security
Comply with applicable legal obligations

3. Communication

By registering with ACCA Connect, you consent to receive communications relating to your account and educational services through:

Email
WhatsApp
SMS (where applicable)
Phone calls (where necessary)
Platform notifications

These communications may include:

Class schedules
Mock examination updates
Results and evaluator feedback
Technical support
Important platform announcements
Promotional offers and new educational services

You may opt out of promotional communications at any time. However, essential service-related communications cannot be disabled while you are enrolled in our services.

4. Cookies

Our website may use cookies and similar technologies to:

Remember your login session
Improve website performance
Analyse visitor behaviour
Enhance user experience
Maintain website security

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with:

Qualified tutors and evaluators assigned to your courses or mock examinations
Payment gateway providers for transaction processing
Cloud hosting and technology service providers
Communication service providers
Government authorities where required by law

All such third parties are expected to maintain appropriate standards of confidentiality and security.

6. Data Security

We implement reasonable administrative, technical, and organisational measures to protect your information from:

Unauthorised access
Alteration
Disclosure
Loss
Misuse
Destruction

While we strive to use commercially acceptable security measures, no method of internet transmission or electronic storage is completely secure.

7. Student Content

Students may upload:

Mock examination answers
Assignments
Documents
Files
Messages
Feedback

These materials are used solely for educational purposes, including evaluation, mentoring, academic support, and platform improvement.

Students retain ownership of their original submissions. However, by submitting content, you grant ACCA Connect a limited licence to use, store, process, and display the content as necessary to provide our educational services.

8. Data Retention

We retain personal information only for as long as necessary to:

Deliver our educational services
Maintain student records
Meet legal and regulatory obligations
Resolve disputes
Enforce our Terms & Conditions

When information is no longer required, it will be securely deleted or anonymised where appropriate.

9. Your Rights

Subject to applicable laws, you may request to:

Access your personal information
Correct inaccurate information
Update your account details
Request deletion of eligible personal information
Withdraw consent where applicable
Request information regarding how your data is processed

Certain requests may be limited where we are legally required to retain information.

10. Children's Privacy

Our services are intended primarily for students and individuals pursuing professional education.

If we become aware that personal information has been collected from a child without appropriate consent where required by law, we will take reasonable steps to delete such information.

11. Third-Party Websites

Our website may contain links to external websites or third-party services.

ACCA Connect is not responsible for the privacy practices, content, or security of those external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.

The updated version will be published on this page with the revised "Last Updated" date. Continued use of the platform after such updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us through the contact details provided on the ACCA Connect website.

We will make reasonable efforts to respond to your enquiry as promptly as possible.

You should also create a separate Refund & Cancellation Policy and a Disclaimer page. These are important for an educational platform that sells courses and mock exams, and together with the Terms & Conditions and Privacy Policy, they provide a solid legal foundation for your website.